We are here for you

Find information in plain language here.

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How to contact us

  • Telephone in English: We are open 6 pm to 11 pm.
  • Call 0800 143 000


  • Telephone in German, French, Italian: We are available day and night.
  • Type the numbers 1 4 3
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We are here for everyone

  • All people are allowed to talk to us.
  • We’re open to everyone.
  • You are also part of it.
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We listen to you

  • We take the time to listen to you.
  • And we will listen to you carefully.
  • A good conversation helps!
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You can tell us everything

  • All topics are welcome.
  • We are there for worries, stress and crises.
  • You can tell us anything.
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How we protect you

  • You do not have to say your name.
  • Your telephone number remains invisible to us.
  • Everything you tell us remains a secret.

Who works with us

  • Our employees are volunteers.
  • They undergo a long training programme.
  • They like to help other people.

This is important to us

  • We do not lecture anyone.
  • We will look for a solution together with you.
  • We offer respect, compassion and openness.