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Emotional first aid

We are the best-known contact point for emotional first aid in Switzerland and the Principality of Liechtenstein. Our services by phone, chat or mail are primarily aimed at adults. They are provided by well-trained volunteers.

Who we are

We are compassionate, respectful and open towards all people and their concerns. We believe in the power of communication and are convinced: talking relieves and helps. We handle what we hear and read with professionalism and discretion. For us it‘s clear: being there for others is rewarding.

What sets us apart from others


Immediate help: Tel 143 ist always available, 0800 143 000 from 6 to 11 pm. Both are free of charge.


Open hearts: We are open to all people and all topics.


Discretion: Anonymity, confidentiality and data protection are important to us.


Suicide prevention: We are the best known contact point for acute emergencies.


What we align ourselves with

  • We are a member of the International Federation of Telephone Emergency Services IFOTES and are guided by its principles.


  • We observe the guidelines of Zewo, the most important seal of approval for charitable organisations.