A young woman is desperate and sad. Her boyfriend just left her. She has a thousand thoughts about the reasons. The woman has no one to talk to. Her relatives and close friends live in East Asia and a spontaneous conversation is impossible because of the time difference.

The conversation with the young woman is just one out of over 400 calls by the new English line from the Dargebotene Hand, “Heart2Heart”. The line is open since the beginning of this year for English speakers daily from 6 to 11 pm on 0800 143 000.

Relationship and family problems are frequent concerns. Significantly more callers than those in the German line suffer from violence or suicidal thoughts. In half of all calls, a serious psychological problem comes up.