A woman with a US accent is on the phone. She is crying and feels empty. The pressure at work is enormous and she has just heard that her boyfriend is cheating on her. She needs someone to talk and calls Heart2Heart.

The caller is one of over 1,300 who have dialled 0800 143 000 since the English service was launched by the Dargebotene Hand.

The big challenge remains reaching people in Switzerland who do not speak the national language. This is why Heart2Heart has recently become active on Instagram. Please follow and be informed.